Effective date: November 5, 2026
Ezra Home Care, LLC ("Ezra," "we," "us") provides private-pay, non-medical home care in Massachusetts. This policy explains what information we collect through our website, phone calls, text messages and job applications, how we use it, who we share it with, and the choices you have.
Information you give us. When you fill in a form, call, text or email us, you may share your name, phone number, email, town or ZIP code, the name of the person who needs care, and a general description of the help needed and the hours wanted.
Phone calls. Calls to our main and tracking numbers may be recorded and logged (caller number, time, duration) for quality, training and to understand which ads and pages lead to calls.
Job applications. If you apply to work with us, we collect what you send us, such as your contact details, work history, certifications, availability and references. Background-check information is handled as described under Job applicants below.
Information collected automatically. Like most websites, ours uses cookies, pixels and similar tools. They record things like the pages you visit, the site or ad that sent you, your browser and device type, an approximate location based on your IP address, and whether you filled in a form or called.
We do not sell your personal information.
We use a small number of service providers to run our website, phone and records. They may only use your information to provide their service to us.
We may also share information with professional advisers (such as lawyers and accountants), when the law requires it, or as part of a sale or merger of the business.
Details about a person's care needs, health or condition are used only to respond to you and provide care. We do not use them for advertising.
Google and Meta may use cookies to show our ads to people who visited our website. You can limit this:
If you give us your mobile number and agree to receive texts, we may text you about your inquiry, your consultation, scheduling and care. Job applicants may receive texts about their application and interviews.
We use application information to evaluate candidates, check references and hire. Massachusetts law requires background checks for home care workers. We run these checks only with your written authorization and handle the results confidentially, as the law requires. Applicant information is shared only with the staff and service providers involved in hiring and checks. We keep it as long as we need it for hiring and as long as the law requires.
You can ask us to:
To make a request, contact us using the details below. We may need to confirm your identity first.
We use reasonable administrative, technical and physical safeguards, consistent with Massachusetts data security requirements, to protect personal information. No method of transmission or storage is completely secure, so please do not send sensitive medical details through our website forms.
We keep personal information only as long as we need it for the purposes in this policy, or longer when the law requires it.
Our website is not meant for children under 13, and we do not knowingly collect their personal information online.
We may update this policy. The effective date at the top shows when it last changed.
Ezra Home Care, LLC
Phone: 617-527-9000
Email: info@ezrahomecare.com
