Questions families ask
Straight answers before you pick up the phone.
Do you serve my town?
The towns listed on this page are where we work most often, and we serve many nearby towns too. If yours is not listed, call us and we will tell you honestly whether we can help.
What kinds of care do you offer?
Non-medical home care: live-in care, 24-hour care and hourly care. Caregivers help with bathing, dressing, meals, mobility, medication reminders, light housekeeping and companionship.
How does live-in care work?
Two regular caregivers take turns, one living in at a time, so your family member sees familiar faces. Live-in care has one daily rate, the same seven days a week, with no weekend surcharge.
Do you take insurance, Medicare or MassHealth?
Ezra is private pay. We cannot accept payment from Medicare or Medicaid (MassHealth). If you have long-term care insurance, we send invoices and care notes to your insurer and can help you review your policy, though the insurer decides whether a claim is approved.
Who are your caregivers?
Most of our caregivers are state-certified Home Health Aides or Certified Nursing Assistants, and every caregiver passes CORI, SORI, OIG and NARC background checks.
How soon can care start?
It depends on the level of care your family member needs. Our goal is to match the right caregivers, not just the first available, and we give you a realistic timeline on the first call.
